At Vessellume, we stand behind the quality and craftsmanship of our products.

We provide a 12-month limited warranty against manufacturing defects under normal and intended use, subject to the terms below.

Warranty Period

Our limited warranty applies for 12 months from the date of delivery of the original order.

The warranty applies only to the original purchaser and is not transferable unless otherwise required by applicable law.

What Is Covered

The warranty covers manufacturing defects that affect the product's normal functionality, including, where applicable:

• Manufacturing defects
• Structural defects present at the time of delivery
• Defective components resulting from manufacturing
• Other defects that are reasonably determined by Vessellume to have resulted from the manufacturing process

What Is Not Covered

This warranty does not cover damage caused by:

• Accidental drops or impacts
• Breakage caused by misuse or improper handling
• Scratches, dents, or cosmetic damage caused after delivery
• Normal wear and tear
• Improper cleaning or maintenance
• Use contrary to the product's instructions
• Modifications or alterations to the product
• Exposure to conditions for which the product was not designed
• Damage caused by third-party products or accessories
• Loss or theft of the product

For ceramic products, breakage caused by dropping, impact, or accidental damage is not covered by the warranty.

Cosmetic Variations

Certain natural variations may occur during the manufacturing process.

For ceramic products, minor differences in glaze, color, texture, surface pattern, or finish may occur from one piece to another. Such variations are generally considered characteristics of the material and manufacturing process rather than defects.

Minor cosmetic imperfections that do not affect the normal function of the product may not qualify for warranty service.

Warranty Claims

To submit a warranty claim, please contact us at [support@vessellume.com] and provide:

• Your order number
• Your name and contact information
• A description of the issue
• Clear photographs or videos showing the issue
• Any other information reasonably requested by our customer support team

We may request additional information to determine whether the issue is covered under this warranty.

Warranty Resolution

If we determine that the product is covered by this warranty, Vessellume may, at our discretion:

• Provide a replacement product;
• Provide a replacement component, where applicable;
• Provide a repair, where reasonably possible; or
• Provide an appropriate refund or other resolution.

The specific resolution may depend on the nature of the defect and product availability.

Warranty Exclusions

This warranty is a limited product warranty and does not cover indirect, incidental, or consequential losses to the extent permitted by applicable law.

Nothing in this warranty is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.