At Vessellume, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Return Window

We accept eligible return requests within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us within the return period and receive return instructions before sending the product back.

Return Conditions

Returned products must meet the following requirements:

• The product must be unused or only minimally handled for inspection.
• The product must be in its original condition.
• The product must include its original packaging and accessories, where applicable.
• The product must not show signs of use, washing, staining, scratching, modification, or damage caused after delivery.

We reserve the right to refuse a return or issue a partial refund if the returned product does not meet these conditions.

Non-Returnable Situations

Returns may not be accepted for:

• Products that have been used, washed, stained, or damaged after delivery.
• Products damaged due to improper use, accidents, drops, impacts, or misuse.
• Personalized or customized products, unless they arrive defective or damaged.
• Products returned without prior approval from Vessellume.
• Returns sent after the applicable return period.

Normal variations in ceramic glaze, color, texture, or finish that result from the manufacturing process are not necessarily considered defects.

How to Request a Return

To request a return, please email [support@vessellume.com] with:

• Your order number
• The reason for the return
• Photos of the product, if applicable

Please do not send the product back before receiving return instructions from us.

Return Shipping Costs

Change-of-mind returns

If you are returning an eligible product because you changed your mind, selected the wrong product, or no longer want the item, the customer is responsible for the return shipping cost.

The original shipping fee, if any, is generally non-refundable.

Defective or damaged products

If your product arrives damaged or has a manufacturing defect covered by our policies, Vessellume may provide a replacement, refund, or other appropriate resolution without requiring you to pay return shipping, depending on the circumstances.

Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. The actual timing may vary depending on your payment provider or financial institution.

Exchanges

We may offer exchanges for eligible products depending on product availability.

If you would like to exchange an item, please contact us at [support@vessellume.com] before returning the product.

Damaged Items

If your product arrives damaged, please contact us within [7 days] of delivery.

Please provide photographs showing:

• The damaged product
• The original packaging
• The shipping label
• Any visible damage to the shipping package

Do not dispose of the damaged product or packaging until we have completed our investigation, as the carrier or Vessellume may require evidence of the damage.

Ceramic Products

Ceramic products are fragile and may be damaged by drops, impacts, or improper handling after delivery.

Damage caused by accidents, dropping, impact, improper storage, misuse, or other customer-related circumstances is not considered a manufacturing defect and is not eligible for a return or warranty claim.