Thank you for choosing Vessellume. We are committed to providing reliable and transparent shipping for every order.

Where We Ship

Vessellume currently ships orders from China to customers in selected countries and regions worldwide.

Available shipping destinations and shipping options are displayed at checkout based on your shipping address.

If your country or region is not available at checkout, please contact us before placing your order.

Order Processing Time

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

Shipping Time

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery estimates are:

• United States: approximately [7–12] business days
• Canada: approximately [10–15] business days
• United Kingdom: approximately [7–12] business days
• European Union: approximately [7–12] business days
• Australia: approximately [8–12] business days
• Other destinations: approximately [10–15] business days

These are estimates rather than guaranteed delivery dates.

Delivery times may be affected by customs clearance, local postal services, weather, transportation disruptions, peak shopping seasons, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size, package weight, and shipping method available for your order.

From time to time, Vessellume may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow [2–5 business days] for tracking information to become active after shipment.

You may use the tracking information provided in your shipping confirmation to monitor your package.

Customs, Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

Vessellume is not responsible for delays caused by customs processing.

Customers are responsible for providing accurate and complete shipping information and for complying with applicable import requirements in their country.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before completing your order.

If you discover that your shipping information is incorrect, please contact us as soon as possible at [support@vessellume.com].

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered the fulfillment process.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply for reshipment.

Lost, Damaged or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier.

If you believe your package has been lost or damaged during transit, please contact us at [support@vessellume.com] within [7 days] of the expected delivery date.

For damaged items, please provide clear photographs of:

• The product
• The shipping box or packaging
• Any visible damage to the packaging
• The shipping label

This information may be required for us to investigate the issue with the carrier.

Delivery Delays

Vessellume is not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to customs delays, carrier disruptions, severe weather, natural disasters, strikes, or other unforeseen events.

If your order appears significantly delayed, please contact us and we will do our best to assist you.